With a wide range of usability testing tools available, finding the right tool for your needs can be overwhelming. In this guide, we’ll cover 19 of the best usability testing tools and software to consider in 2024, so you can streamline your UX research and enhance your product's user experience.
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19 best usability testing tools: An overview
Here's a summary of all usability testing tools:
- UserPeek
- UserTesting
- Figma’s User Testing Integration
- Qualaroo
- Lookback
- Optimal Workshop
- UsabilityHub
- Hotjar
- Loop11
- Userfeel
- Trymata
- UserZoom
- Maze
- GetFeedback
- CrazyEgg
- Userlytics
- Userbrain
- UXCam
- FullStory
Choosing Usability Testing Tools: Versatile All-Rounders vs. Niche Specialists
When selecting usability testing tools, companies often face the choice between all-rounders and specialized solutions. All-rounder tools offer a broad range of features, making them versatile and suitable for different types of testing scenarios.
They provide a one-stop shop for teams looking for convenience and flexibility in their user testing processes. On the other hand, specialized tools focus on excelling in specific areas, such as mobile testing, accessibility, or user journey analysis. These niche tools often deliver deeper insights in their particular domain, making them ideal for teams that require focused capabilities.
The decision between an all-rounder and a specialized tool ultimately depends on your project needs, budget, and the level of detail you want from your usability testing efforts.
The Key Types of Usability Testing Tools
There are several types of usability testing, each serving different purposes depending on the stage of product development and the insights needed.
Moderated usability testing involves a facilitator guiding participants through tasks, allowing for real-time observation and interaction, while unmoderated testing lets users complete tasks independently, often remotely, capturing natural user behavior.
Quantitative testing focuses on measurable data such as task completion rates or time spent, providing concrete metrics for comparison, while qualitative testing explores the reasons behind user actions, offering deeper insights into user emotions and pain points. Remote testing is conducted virtually, with users interacting with the product from different locations, making it scalable and accessible, whereas in-person testing allows for face-to-face observation and deeper interaction.
Additionally, A/B testing compares different versions of a design to determine which performs better, and first-click testing assesses how intuitive the first user action is on a website or app. These various methods allow teams to gain a comprehensive understanding of how users experience their product, helping to refine and optimize the overall user experience.
- Quantitative vs. Qualitative:
- Quantitative testing delivers data through numbers and statistics, providing measurable insights such as task completion rates or time on task.
- Qualitative testing focuses on gathering deeper, more descriptive feedback. It helps explain the “why” behind user behavior, offering richer context through observations, user comments, and emotions.
- Moderated vs. Unmoderated:
- In moderated usability testing, a researcher is present during the test, guiding participants, asking questions, and providing instructions in real time.
- Unmoderated testing occurs without direct supervision from a researcher. Participants complete tasks independently, often at their own pace, and their interactions are recorded for later analysis.
- Remote vs. In-Person:
- Remote usability testing is conducted virtually, with participants and researchers in different locations, often using video conferencing or screen-sharing tools.
- In-person testing occurs when participants and researchers are in the same physical space. While you can conduct both in-person and remote tests without specific software, a dedicated usability testing tool makes the process easier by streamlining reporting and data analysis.
Each method has specific advantages, but there is no method that fits all purposes. To find the right usability testing tool, first consider your needs and goals. Check and test the usability testing tools that you have considered and compare them carefully.
1. UserPeek: Best usability testing tool for easiest research and best results

UserPeek is a usability testing tool designed to offer fast and insightful feedback from real users. It specializes in unmoderated remote usability testing. With UserPeek, you can gain instant access to video recordings of user interactions, making it easy to analyze user behavior across web and mobile platforms. Its intuitive interface and advanced features make it an excellent choice for teams looking to optimize their digital products quickly and efficiently.
UserPeek offers an integrated global tester pool that provides instant feedback from real users. The platform includes pre-made templates to help you get started and run in-depth qualitative usability tests.
Video recordings of targeted real users are automatically transcribed using speech-to-text technology, enhancing the analysis process. The tool enables you to collect key insights by tagging, creating clips, and making notes, all of which can be summarized into a comprehensive usability testing report. Clips
Clips can be combined into meaningful highlight reels to present to stakeholders, providing compelling arguments and supporting evidence.
UserPeek's Key Features
- Template Library: Reduce setup time by using pre-built templates, helping your team create tests faster and more efficiently.
- Panel: Access thousands of pre-screened participants to quickly recruit users and receive test results in just hours.
- Advanced Targeting: Use powerful targeting features and test specific user segments based on behavior, location, time spent on the page, or user demographics. This helps capture feedback from the right users at the right time.
- Prototype Testing and Competitive Benchmarking: Identify usability and design issues early, ensuring you don't invest in developing the wrong product.
- Clips: Record users’ screens, audio, and video to observe how they think and behave while completing tasks, allowing for deeper analysis of user interactions.
- Highlight reels: Capture users’ screens, audio, and video during testing sessions to create highlight reels that showcase key moments. These reels help you observe how users think, behave, and interact with your product as they complete tasks, offering a deeper analysis of user behavior. Highlight reels make it easy to share important insights and patterns with stakeholders, ensuring everyone can understand user challenges and successes at a glance.
- Website Testing: Conduct usability research on your website and gather feedback directly from real users to continually improve the user experience.
- Screen Recording: Gain a first-hand view of how users complete tasks on your application, providing deep insights into user behavior.
- Recording Storage and Tagging: Store all session recordings in one place, allowing you to tag important moments so that relevant sessions can be easily accessed and rewatched later.
- Sentiment analysis: UserPeek simplifies the reporting process and lets you identify repeated pain points.
- AI-Powered Analytics: Leverage AI-generated insights for faster, more efficient analysis, helping your team focus on decision-making rather than data crunching.
UserPeek Pricing
Pay-as-you-Go starts at $55 per test / tester including projects, test templates, videos and transcripts. Subscription-based tests start at $211 per month including 5 tests / testers and $39 per additional tests / testers) and all features included without additional fees.
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Test your prototypes, website, designs within hours and analyse results as easy as possible to make better decisions.
2. UserTesting: Best tool for moderated testings

UserTesting provides customer experience solutions tailored for designers, product managers, marketers, and executives. The usability testing tool enables your team to observe, listen, and engage with customers as they interact with websites, applications, or prototypes during moderated testing sessions.
Although UserTesting offers both moderated and unmoderated testing options, its primary focus is on user interviews. The platform boasts one of the largest participant pools in the industry, but there is an additional cost for accessing pre-screened, qualified users for your tests.
Key Features:
- Card Sorting, Tree Testing, Usability Testing, and Prototype Testing: Run a diverse range of test types within a single platform to streamline your team's research efforts.
- Template Library: Reduce setup time by using pre-built templates, helping your team create tests faster and more efficiently.
- Quick Answers: Leverage the UserTesting panel to quickly recruit participants and receive test results within hours.
- Sentiment Analysis: This AI-powered tool automates reporting, making it easier to spot recurring issues and user frustrations.
- Human Insights Platform: Your team can visualize key data, review and highlight video transcripts, and receive automatically generated summaries of insights to accelerate decision-making.
Pricing
UserTesting does not disclose its pricing publicly, but users have noted that pricing typically begins at around $15,000 per user seat annually.
3. Figma’s user testing integration

Figma's seamless integration with various usability testing tools enhances the design process by allowing teams to test prototypes in real-time, directly within the platform. These integrations empower design teams to gather valuable user feedback throughout the product development cycle, from wireframes to high-fidelity prototypes.
Key Features:
- Real-Time Collaboration: Figma’s live collaboration capabilities allow teams to work together on prototypes while simultaneously conducting usability tests, ensuring feedback is incorporated quickly and efficiently.
- Integrated Usability Testing: Figma integrates with popular usability testing tools like Maze, Lookback, and UserTesting, allowing designers to run user tests without leaving the platform.
- Streamlined Feedback Loops: Design teams can instantly view test results and feedback, making it easier to iterate on designs and improve user experiences without time-consuming back-and-forths.
- No-Code Testing: Designers can test interactive prototypes without writing any code, making usability testing more accessible to non-technical team members.
- Accessibility Testing: Some integrations also offer tools for testing accessibility, ensuring that designs meet web standards for diverse user needs.
Pricing:
While Figma itself offers a free tier, access to its usability testing integrations typically depends on the specific testing tool you choose. Some tools may offer free trials or basic plans, but premium features and extensive testing capabilities often require paid subscriptions.
4. Qualaroo: Best tool for in-context feedback

Qualaroo is a customer feedback and usability testing tool designed for product managers, UX designers, marketers, and executives looking to gather in-the-moment insights directly from users as they interact with websites, apps, or prototypes. Its main strength lies in its ability to deliver unobtrusive surveys (known as Nudges) to collect real-time feedback from users during their journey, making it an excellent tool for ongoing user experience improvement.
Key Features:
- Nudges for Real-Time Feedback: Qualaroo’s non-intrusive pop-up surveys (Nudges) allow you to collect feedback directly from users while they interact with your website or app. This ensures you receive insights at the most relevant moments.
- Advanced Targeting: Use powerful targeting features to show surveys to specific user segments based on behavior, location, time spent on the page, or user demographics. This helps capture feedback from the right users at the right time.
- AI-Powered Sentiment Analysis: Qualaroo’s sentiment analysis uses AI to analyze responses and identify patterns or issues. This feature saves time by summarizing key insights and highlighting recurring themes across user feedback.
- Survey Templates: With a library of pre-built survey templates, your team can quickly launch targeted surveys for usability, customer satisfaction, or NPS, saving time on setup.
- Multi-Channel Feedback: Collect feedback across websites, mobile apps, or even through emails, allowing for a consistent user experience analysis across platforms.
- User Segmentation and Reporting: Qualaroo’s reporting tools help organize and segment responses for easy analysis. Your team can create visual reports and export data for more in-depth analysis if needed.
Pricing:
Qualaroo offers flexible pricing based on the size of your business and the volume of responses you expect to collect. Pricing typically starts around $100 per month, with additional costs depending on features like sentiment analysis and access to advanced targeting options.
5. Lookback: Best for live collaboration

Lookback is a user experience and usability testing tool designed for designers, product managers, and researchers who want to observe how users interact with their products. It enables teams to see exactly what users experience and capture their reactions in real-time through recordings. Lookback encourages team collaboration by allowing multiple team members to view live sessions, leave comments, and tag colleagues, all without disrupting the participant’s flow.
Key Features:
- Screen Recording: Gain a first-hand view of how users complete tasks on your application, providing deep insights into user behavior.
- Live Collaboration: Team members can join live sessions, comment, and collaborate in real-time without interrupting the participant’s progress, making feedback and analysis more dynamic.
- Centralized Analytics: Access a centralized dashboard to review key qualitative insights gathered from user interactions, making it easier to identify patterns and pain points.
- Recording Storage and Tagging: Store all session recordings in one place, allowing team members to tag important moments so that relevant sessions can be easily accessed and rewatched later.
Pricing:
Lookback offers a 60-day free trial on all plans after account registration. Pricing for team plans starts at $149 per month, offering a limited number of sessions but allowing unlimited collaborators to join and contribute.
6. Optimal Workshop: Ideal for testing information architecture and basic usability methods

Optimal Workshop is a user research and usability testing tool focused on testing information architecture and basic usability methods. It allows teams to conduct task-based tests and moderated sessions to assess user interaction with a product. The platform is equipped with tools for card sorting, tree testing, and first-click testing, making it ideal for understanding how users navigate and organize information.
Key Features:
- Card Sorting, Tree Testing, First-Click Testing, and Surveys: Use a variety of methods to evaluate your platform’s usability, helping identify any UX issues and improve navigation.
- Qualitative and Quantitative Research: Gather comprehensive data on how users interact with your product, offering both qualitative insights and measurable statistics.
- Automated Data Analysis: Save time with automated analysis, allowing your team to focus on interpreting insights and making informed design decisions.
Pricing:
Optimal Workshop’s free plan provides access to all features with limitations on the number of sessions and templates. Paid plans begin at $208 per user/month and include a two-month free trial, offering more robust testing capabilities for larger teams.
7. UsabilityHub: Best for pay-per-answer remote research

UsabilityHub is a versatile remote usability testing tool designed for teams to conduct various usability tests and uncover UX issues. The usability testing tool is renowned for its range of test types, including first-click tests, design surveys, preference tests, and five-second tests. UsabilityHub also offers access to a large on-demand participant pool of over 170,000 testers, allowing teams to gather feedback on a pay-per-answer basis. Alternatively, teams can invite their own users to participate in tests.
Key Features:
- Surveys, Five-Second, First-Click, Prototype, and Preference Tests: Run a variety of unmoderated or moderated tests to assess user behavior and gather actionable insights.
- Design Surveys: Collect feedback specifically on your visual design elements to identify potential issues and improve user interface decisions.
- Unlimited Participants: Recruit participants from your own audience without restrictions, or opt to pay for access to UsabilityHub's extensive participant panel for quick feedback.
- Detailed Reporting: Access features like click heatmaps, open-text analysis, and task duration metrics to better understand user interactions and improve your designs.
Pricing:
UsabilityHub offers a free plan for tests lasting up to two minutes. Paid plans start at $75 per month for three seats, with additional features and flexibility for larger teams.
8. Hotjar: Best for website user behavior analytics

Hotjar is a usability testing tool for analyzing website usability by tracking real user interactions, including clicks and mouse movements. It's especially popular for its heatmap feature, which visually represents where users spend the most time on a page. In addition to heatmaps, Hotjar offers session recordings, conversion funnel analysis, and feedback collection through forms and surveys, making it a comprehensive solution for improving user experience.
Key Features:
- Heatmaps: Visualize user engagement on your website by identifying hot spots where users interact the most and cold spots that need attention.
- Session and Click Recordings: Track exactly where visitors are clicking and scrolling, helping you pinpoint what draws attention and what might need adjustment.
- User Feedback Collection: Use in-app surveys and pop-up forms to gather feedback directly from your visitors to refine your website’s design and user experience.
- Moderated User Testing: With Hotjar Engage, you can host live interviews with users, adding a human element to your data and gaining deeper insights through face-to-face conversations.
Pricing:
Hotjar offers four distinct packages, with pricing ranging from $32/month for basic features to $9,448/month for enterprise-level solutions, depending on the scope of features and the amount of data collected.
9. Loop11: Best for screen recording

Loop11 is an online usability testing tool offering a variety of testing options, including website usability, A/B testing, and prototype testing. P Loop11 lets you create tests combining tasks and questions, yielding a mix of quantitative and qualitative data. With features like video, audio, and screen recording, it is well-suited for unmoderated usability testing. The platform also offers access to a participant pool for user recruitment.
Key Features:
- A/B Testing, Prototype Testing, and Competitive Benchmarking: Utilize diverse testing methods, including true intent studies and information architecture (IA) testing, to gather both qualitative and quantitative insights.
- Screen Recording: Capture user interactions to observe exactly how they navigate and engage with your platform.
- AI-Powered Analytics: Leverage AI-generated insights for faster, more efficient analysis, helping your team focus on decision-making rather than data crunching.
Pricing:
Loop11's pricing starts at $199 to $599 per month, with all plans offering a 14-day free trial. You can choose between monthly subscriptions or opt for an annual plan to receive a 10% discount.
10. Userfeel: Best for occasional testing

Userfeel is a usability testing tool perfect for teams that don’t require frequent testing, as it operates on a pay-per-test basis instead of a subscription model. This flexibility allows you to conduct tests only when needed, making it a cost-effective option for sporadic testing. However, costs can accumulate if used extensively. Userfeel enables your team to set up tasks for users to complete on your website, select a target audience, and collect video recordings of user interactions.
Key Features:
- User Test Guarantee: If a participant isn’t a good fit for your test, Userfeel offers a free replacement, ensuring the quality of your feedback.
- Transcriptions: Save time by using automatic transcriptions, so your team can quickly review and analyze user interactions without rewatching entire sessions.
- Unlimited Screening Questions: Customize screening questions to ensure you're targeting the right participants who match your customer personas.
- Highlight Reels: Easily compile the most relevant clips from user sessions into a highlight reel, allowing you to capture key moments and user sentiments for quick review.
Pricing:
Userfeel charges based on test length and type, starting at $30 for an hour-long unmoderated session with existing users. Pricing goes up to $180 per hour for both moderated and unmoderated sessions with users from the Userfeel panel.
11. Trymata (formerly TryMyUI): Top for mapping your customer journey

Trymata (formerly known as TryMyUI) is a remote usability testing tool designed to give you actionable insights into your users' experiences. Whether you're refining a product, optimizing a marketing campaign, or enhancing an e-commerce site, Trymata helps you understand how users interact with your offerings. It allows you to track the entire customer journey with real-time product analytics, running unmoderated tests that provide recordings to help identify user pain points and opportunities for improvement.
Key Features:
- Test Across Platforms: Evaluate prototypes, live websites, or mobile apps at any stage of development, helping you improve usability scores (SUS) and overall user experience across devices.
- Pre-Screened Participant Panel: Recruit from Trymata’s large pool of vetted participants to get user feedback quickly, ensuring you target the right audience.
- Custom NDAs: Protect sensitive project details by creating and uploading personalized non-disclosure agreements (NDAs) for participants to sign before they begin testing.
- Collaborative Tools: Easily collaborate with your team by using features like highlight reels, inviting multiple researchers to a project, and leaving video annotations for streamlined communication during remote projects.
Pricing:
Trymata’s usability testing plans start at $333 per month, which includes two team seats and 120 panel credits annually for participant recruitment.
12. UserZoom: Now part of UserTesting

UserZoom, now part of the UserTesting family, is a comprehensive usability testing tool ideal for running a variety of usability tests. While it supports both moderated and unmoderated testing, its strength lies in delivering data-driven, unmoderated insights. UserZoom gives teams access to a virtual observation room for real-time monitoring of user interactions, making it easy to collect and analyze feedback. One standout feature is the QXscore, which provides an overall UX rating by combining metrics such as Net Promoter Score (NPS), appearance, trustworthiness, and ease of use—offering a holistic view of your product’s user experience.
Key Features:
- All-in-One UX Research Platform: Conduct different types of UX tests, from usability studies to surveys, across moderated and unmoderated formats.
- Virtual Observation Room: Monitor user interactions in real-time, allowing your team to observe how participants engage with your product without interrupting their flow.
- QXscore: Get a quantified UX score by blending key factors like NPS, aesthetics, user trust, and ease of use, giving you a clear view of your product's performance.
- Robust Quantitative Data: UserZoom excels in providing measurable insights that allow teams to make data-driven design and product decisions.
Pricing:
UserZoom offers custom pricing based on your team’s needs and the scope of the testing features you want to use, making it a flexible option for businesses of all sizes looking to enhance their UX research.
13. Maze: Best for continuous product discovery

Maze is a dynamic product discovery platform that enables teams to seamlessly gather and apply user insights throughout the entire design and development process. Maze empowers product teams to refine their solutions based on real user feedback. With usability testing tool features like Live Website Testing, Maze helps you keep iterating even after launch.
Key Features:
- Prototype Testing and Concept Validation: Catch usability and design flaws early, before costly development decisions are made.
- First-Click Testing and Heatmaps: Understand where users engage on your website or app to gain insights into user behavior and focus areas.
- Preference Testing and A/B Testing: Validate design decisions, compare variations, and determine user preferences to ensure your product resonates with its audience.
- Surveys: Collect detailed qualitative insights to get a deeper understanding of your users' thoughts and motivations.
- Clips: Record user interactions—screen, audio, and video—so your team can observe user behavior and thought processes during tasks.
- User Segmentation and Outreach: Manage your test participants, organize them by segments, and easily invite them to future tests for streamlined user feedback.
- Panel Access: Gain instant access to thousands of pre-screened participants to get quick feedback and test results within hours.
- Guerrilla Testing, Card Sorting, and Wireframe Testing: Test your information architecture and validate your prototype with real users.
- Live Website Testing: Collect post-launch feedback from real users interacting with your live site to continuously improve the user experience.
Pricing:
Maze offers a free plan that allows up to 300 responses per year - no panel included. Paid plans start at $75/month for 3 seats and 1,800 viewable responses annually and additional fees for the tester panel. For larger teams or more extensive testing needs, Maze provides an Enterprise plan with customizable options to meet organizational requirements.
14. GetFeedback: Best for Feedback Collection

GetFeedback is a user-friendly platform designed to help businesses collect customer feedback and improve the overall user experience. Ideal for organizations looking to gather insights across multiple touchpoints, GetFeedback makes it easy to create surveys and forms that capture real-time feedback from users. The tool is offering integrations with platforms like Salesforce to seamlessly connect feedback with your CRM. With features like NPS surveys, CSAT, and CES scoring, GetFeedback helps you gauge user satisfaction and identify areas for improvement.
Key Features:
- Customizable Surveys: Easily create surveys tailored to your needs, whether for website feedback, product experience, or post-purchase interactions.
- Real-Time Feedback Collection: Gather insights as users engage with your product, giving you the ability to respond quickly to issues or opportunities.
- NPS, CSAT, and CES Metrics: Measure key customer satisfaction metrics to monitor user experience over time and identify trends.
- Salesforce Integration: Seamlessly connect GetFeedback with Salesforce to tie customer feedback directly into your CRM for a more holistic view of the customer journey.
- Mobile and Multi-Channel Feedback: Collect feedback across multiple platforms, including web, mobile, email, and SMS, ensuring you reach users wherever they are.
Pricing:
GetFeedback offers a free trial to explore its features, with pricing plans tailored to the size and needs of your business. Custom pricing is available based on the volume of feedback and the integrations required, making it a flexible solution for businesses of all sizes.
15. CrazyEgg: Affordable Heatmap and User Behavior Analytics

Crazy Egg is an excellent usability testing tool choice for those looking for budget-friendly website analytics with a focus on visualizing user behavior. It offers a comprehensive set of tools, including heatmaps, scrollmaps, and session recordings, to help you understand how visitors interact with your site. With Crazy Egg, you can quickly see where users click, how far they scroll, and which areas of your site attract the most attention. The platform also supports A/B testing to help optimize your design and layout for better performance. Additionally, Crazy Egg's confetti report breaks down clicks by referral sources, providing valuable insights into your users' navigation patterns.
Key Features:
- Heatmaps: Visualize user clicks to understand which parts of your website are the most engaging.
- Scrollmaps: See how far down the page users scroll, helping you identify which content is being overlooked.
- Session Recordings: Replay user interactions to gain a deeper understanding of user behavior and uncover usability issues.
- A/B Testing: Test different versions of your website to determine which design performs best in terms of user engagement and conversions.
- Confetti Report: Break down clicks by traffic source, allowing you to understand how users from different channels engage with your website.
Pricing:
Crazy Egg offers several pricing tiers, making it accessible to businesses of all sizes:
- Basic Plan: Starts at $29/month, includes 30,000 tracked pageviews and 3,000 snapshots.
- Standard Plan: Priced at $49/month, offers 75,000 tracked pageviews and 7,500 snapshots.
- Plus Plan: Costs $99/month, providing 150,000 tracked pageviews and 15,000 snapshots.
- Pro Plan: Priced at $249/month, offers 500,000 tracked pageviews and 50,000 snapshots.
16. Userlytics: Large Global Panel

Userlytics is a robust usability testing tool for conducting comprehensive user research, offering access to a large panel of over 2 million participants. The platform supports moderated and unmoderated testing, giving you flexibility in how you gather data. A standout feature is the “think aloud” option, which allows participants to verbalize their thoughts as they complete tasks, offering deeper insights into their decision-making processes during unmoderated sessions.
Key Features:
- Large Global Panel: Access a diverse pool of over 2 million users for quick and targeted feedback.
- Moderated and Unmoderated Testing: Run live, guided sessions or allow users to complete tasks independently for flexible research approaches.
- Think Aloud Feature: Capture real-time user thoughts and reactions as they navigate through your product during unmoderated tests.
- Multi-Device Testing: Test across various devices, including desktops, mobile phones, and tablets, to ensure a consistent user experience.
Pricing:
Userlytics offers flexible pricing models tailored to the size and needs of your research project, with options for both pay-as-you-go and subscription plans. Pricing typically starts at $49 per participant for basic unmoderated tests, with additional features like moderated sessions and advanced analytics available at higher tiers.
17. Userbrain: Best for ongoing Tests

Userbrain is a user-friendly usability testing tool designed for continuous prototype testing, making it an excellent choice for teams needing regular user feedback. It supports a wide range of design platforms, including Figma, Sketch, InVision, Axure, Framer, and Adobe XD, allowing seamless prototype testing at any stage of development. With Userbrain, you can either invite your own users or tap into a pool of over 100,000 pre-screened participants. One of its standout features is the ability to schedule recurring tests, ensuring you consistently gather fresh insights as your product evolves.
Key Features:
- Recurring Testing: Set up automated, scheduled tests to continuously collect user feedback throughout the development process.
- Access to a Pre-Screened Participant Pool: Choose from a diverse pool of over 100,000 vetted users for fast and reliable feedback.
- Invite Your Own Users: Have the flexibility to invite your existing users for more targeted testing.
- Ready-to-Share Reports: Generate detailed usability reports that are polished and presentation-ready, allowing for easy distribution to stakeholders.
Pricing:
Userbrain offers flexible pricing plans, starting at $39 per test with options for both individual and recurring tests. For teams looking for regular feedback, Userbrain’s subscription plans provide better value, with discounts available for bulk testing.
18. UXCam: Best for Mobile App Usability Analytics

UXCam is a specialized mobile app analytics tool designed to provide deep insights into user behavior and app performance. It helps app developers and UX teams understand exactly how users interact with their mobile applications through session recordings, heatmaps, and user journey tracking. UXCam captures every gesture, tap, and interaction, offering an inside view of user frustrations, drop-off points, and key areas of engagement. It’s particularly useful for mobile-first businesses looking to optimize app usability and user experience.
Key Features:
- Mobile Session Recordings: Replay user interactions in real time to identify issues, spot bugs, and understand how users navigate through your app.
- Heatmaps for Mobile: Visualize user behavior on your app with heatmaps that show where users tap, swipe, and pinch, helping you optimize the interface.
- User Journey Tracking: Monitor complete user journeys to understand where users drop off or encounter obstacles, allowing you to refine the experience.
- Crash Analytics: Instantly identify the causes of app crashes, helping your team address performance issues that impact the user experience.
- Advanced Segmentation: Segment users based on behavior, device, or app version to get targeted insights and deliver a personalized user experience.
- Funnel Analysis: Analyze conversion funnels to identify bottlenecks and improve key interactions, such as onboarding or checkout processes.
Pricing:
UXCam offers a free plan with basic features for small teams or those just starting out. For more advanced analytics and enterprise-level features, pricing starts at $500 per month, with custom pricing available for larger businesses or those requiring specific integrations and higher data volumes.
19. FullStory: Best for Digital Experience Insights

FullStory is a digital experience analytics platform designed to help teams understand user behavior across websites and apps. It provides in-depth insights through session replay, heatmaps, and advanced analytics, allowing businesses to uncover exactly how users interact with their digital products. FullStory goes beyond traditional analytics by offering automatic detection of user friction, identifying areas where users struggle, get confused, or drop off.
Key Features:
- Session Replay: Watch complete replays of user sessions to see exactly how users navigate your website or app, offering a detailed view of their actions and behaviors.
- Heatmaps: Visualize user engagement with heatmaps that highlight where users click, scroll, and interact the most, helping you refine your design and layout.
- Friction Detection: FullStory automatically flags user frustration points, such as rage clicks, dead clicks, or unexpected navigation, allowing you to quickly address usability issues.
- User Segmentation: Segment users by behaviors, device, location, or custom criteria to get a detailed understanding of how different audiences engage with your product.
- Integration with Tools: Easily integrate FullStory with other popular tools like Google Analytics, Slack, and Jira to streamline workflow and incorporate insights across teams.
Pricing:
FullStory offers a free tier with limited features, ideal for small teams or startups exploring basic analytics. For more advanced features, such as comprehensive session replays, friction detection, and in-depth funnels, pricing begins at $199 per month. Custom pricing is available for enterprises or businesses with higher data needs and more complex use cases.
20. PlaybookUX: Best in Video Interviews and Surveys
PlaybookUX is a remote user research platform that allows businesses to collect both qualitative and quantitative feedback through usability testing, interviews, and surveys. It caters to teams looking for a complete solution to understand user behavior and preferences, providing a platform where you can test prototypes, websites, apps, and more.
Key Features:
- Moderated & Unmoderated Testing: Run both live, guided sessions or self-guided tasks where participants complete actions on their own time, giving you flexibility in how you collect user feedback.
- Participant Recruitment: Access a diverse pool of pre-screened participants, or invite your own users to take part in studies for tailored insights.
- Video Interviews & Surveys: Conduct video interviews and combine them with surveys to gather both qualitative and quantitative data from your users.
- Automated Transcriptions: Get automated video transcriptions, making it easier to review and extract insights without rewatching entire sessions.
- Task Completion Metrics: Gather actionable data on how users complete tasks, including success rates, time on task, and error tracking.
Pricing:
PlaybookUX offers flexible pricing, starting with pay-as-you-go plans at $49 per participant for unmoderated tests. Subscription plans, which include more advanced features and access to participant recruitment, start at $200 per month. For teams conducting larger research efforts, PlaybookUX also offers custom enterprise solutions tailored to your specific needs.
How to find the best usability testing tool that fits your needs?
Choosing the right usability testing tool depends on your project requirements, team size, and research goals. Start by identifying what type of testing you need—whether it's moderated or unmoderated, qualitative or quantitative. If you're focused on detailed user feedback, tools that offer session recordings, live interviews, and sentiment analysis are essential.
For more data-driven insights, look for platforms that provide heatmaps, A/B testing, and in-depth analytics. Consider integrations with design tools like Figma or Sketch if your team frequently works with prototypes. Additionally, evaluate participant recruitment options—whether you need access to a large, pre-screened panel or prefer to use your own users.
Lastly, factor in your budget and scalability, ensuring the tool offers flexible pricing plans that align with your current and future needs. The best usability testing tool is one that seamlessly integrates into your workflow, providing actionable insights that enhance your user experience.
Usability testing made fast and easy
Test your prototypes, website, designs within hours and analyze results as easy as possible to make better decisions.